Talk to a person
Talk to a person at KitchenWebStudio. Email [email protected] and we reply within one working day. No call centre, no ticket number for a first enquiry.
What to have ready
None of this is required to send a message, it just makes the first reply more useful.
- The brands you run and how many kitchens or facilities they come out of
- Your current delivery platforms and any links you already have live
- The service area or delivery radius you actually cover
- A rough idea of the plan you are leaning towards
How fast we reply
A first enquiry by email or the contact form gets a reply within one working day. Once you are a client, a support ticket or revision request raised in your client portal is tracked from submission to done, with revisions completed within 2 to 5 working days.
Before you write in
What does KitchenWebStudio actually build for a kitchen operation?
A fully managed, custom-coded website built for how a ghost kitchen, commissary, catering operation or multi-brand group actually runs: fast pages, brand and location pages structured for how you operate, a delivery-platform links hub, and inquiry forms built around stations, dates and covers rather than dining-room ambience. We are not a food safety consultant, a health inspector or a licensing authority. We build and manage the website, nothing more.
How long until my site is live?
7 days on The Line, 10 days on The Pass while the AI Engine is trained on your brands and menus, and 15 days on Head Chef once the Content Engine's first articles are queued. The clock starts at your onboarding call, not at purchase, so the sooner the onboarding form is in, the sooner the site is live.
What happens right after I buy?
You fill in the onboarding form, which asks for your brands, your menus, your delivery platform links, your facility details and where inquiries should land. It takes about 15 minutes. If something is missing, submit anyway: you can send the rest by email or raise it in your client portal, and it will not hold up the build. We then run one onboarding call to fill any gaps and agree the launch date.
What is the client portal, and when do I get access?
It is your account with us, and you get it the day your site goes live. From the portal you request revisions, raise a support ticket for anything that needs attention, send us files you still owe us like updated menus or photos, and message our team directly. Everything to do with your site runs through it, so nothing gets lost between shifts. You never log in to the website itself; we handle that side.