Frequently asked questions

A fully managed, custom-coded website built for how a ghost kitchen, commissary, catering operation or multi-brand group actually runs: fast pages, brand and location pages structured for how you operate, a delivery-platform links hub, and inquiry forms built around stations, dates and covers rather than dining-room ambience. We are not a food safety consultant, a health inspector or a licensing authority. We build and manage the website, nothing more.

7 days on The Line, 10 days on The Pass while the AI Engine is trained on your brands and menus, and 15 days on Head Chef once the Content Engine's first articles are queued. The clock starts at your onboarding call, not at purchase, so the sooner the onboarding form is in, the sooner the site is live.

A revision is any change request you send, and there is no limit on how much goes into one. A new brand page, an updated menu, a changed delivery link, a different photo: each is one revision. So is something much larger. "Build pages for our two new virtual brands, here is the menu copy and photos for both" is one revision, not four. 5 are included every month. After the fifth, each additional revision is a flat $20, with no cap on how many you can buy and no hourly billing anywhere. Every revision is completed within 2 to 5 working days of you sending it, whatever the size.

Raise it in your client portal. You describe the change, attach anything we need like an updated menu or a new delivery link, and it lands with the team as a tracked request so you can see where it stands. You can also email us or reply to any thread with our team, and we log it for you. Unused revisions do not roll over to the next month.

No, and that is deliberate: every delivery link change goes through the portal so we can confirm it points at the right brand and the right platform before it goes live, rather than risking a broken link during service. Because it is a standard revision, it is still turned around inside your plan's normal window, not treated as a special request.

On The Pass and Head Chef, the AI Engine picks up incoming inquiries the moment they arrive, whether that is a catering request, a commissary tour request, or a general question about one of your brands, and responds immediately. It can answer questions about menus, delivery areas and availability, hold a conversation with a prospect, and book a facility tour directly onto your calendar, all without someone on your team stopping mid-shift to reply.

No. It never gives food safety, allergen or nutrition advice under any circumstance. The moment a conversation touches any of that, it hands the customer to a person on your team rather than guessing at an answer. We build and manage the website and its automation; we are not a food safety consultant, and the AI Engine is built to respect that boundary every time.

Yes. It is trained on every brand, menu and facility detail you provide at onboarding, so it can answer a question about any of your virtual brands or units without you configuring a separate assistant for each one. When you add a new brand, its menu and details are added to what the AI Engine already knows as part of that revision.

No. One domain is included free for as long as your plan is active, registered in your name through Cloudflare Registrar or Spaceship, so you own it outright. If you already have a domain we point it at the new site instead and nothing changes for people who know your current address. If you ever leave, tell us where to send the domain and we transfer it at no charge.

Every brand lives on its own page under your one included domain by default, which keeps things simple and lets each brand still get indexed on its own merit. If a specific brand needs its own separate domain for a reason particular to your operation, that is something we can scope during onboarding rather than something included automatically.

You pay the monthly fee for the tier you choose up front: $117, $247 plus AI usage, or $597 a month. The $647 one-time build fee is invoiced only after your site is live and you are satisfied with it. Domain and hosting are inside the monthly figure.

Email us and say you want to cancel. Your message must reach us at least 2 business days before your next invoice date, during business hours, which are 9:00 to 17:00 Central Time, Monday to Friday. A message sent outside those hours counts from the start of the next business day, so a weekend email does not give 2 business days of notice for an invoice due Monday or Tuesday. With valid notice, no further invoice is raised and your site runs to the end of the month you have paid for. With late notice, the next invoice is charged as normal and the cancellation takes effect at the end of that month.

No. All sales are final, and that includes monthly fees, the build fee, extra revisions and any cost we pass through at what our providers charge us. We do not refund for a change of mind or for a month you did not use. The one exception is a duplicate or incorrect charge made by our billing: tell us within 30 days and we correct it within 10 working days. The build fee is charged only after you have approved your site, which is exactly why it is not refundable afterwards.