What counts as a revision, and what happens after five?
A revision is any change request you send, and there is no limit on how much goes into one. A new brand page, an updated menu, a changed delivery link, a different photo: each is one revision. So is something much larger. "Build pages for our two new virtual brands, here is the menu copy and photos for both" is one revision, not four. 5 are included every month. After the fifth, each additional revision is a flat $20, with no cap on how many you can buy and no hourly billing anywhere. Every revision is completed within 2 to 5 working days of you sending it, whatever the size.
How do I actually request a change?
Raise it in your client portal. You describe the change, attach anything we need like an updated menu or a new delivery link, and it lands with the team as a tracked request so you can see where it stands. You can also email us or reply to any thread with our team, and we log it for you. Unused revisions do not roll over to the next month.
Can we update delivery platform links ourselves without waiting on a revision?
No, and that is deliberate: every delivery link change goes through the portal so we can confirm it points at the right brand and the right platform before it goes live, rather than risking a broken link during service. Because it is a standard revision, it is still turned around inside your plan's normal window, not treated as a special request.
How many articles get published, and how long are they?
2 researched articles a week on The Line and The Pass, and 3 a week on Head Chef, each one 2,500 to 3,200 words. They are written for people actually searching around your kind of operation, virtual brand models, commissary tenancy, catering logistics, not filler generated to hit a word count.
Do the researched articles need review before they publish?
No, they publish on the standing weekly schedule without you drafting or approving each one first, since most kitchen operators do not have spare time between prep and service for a review cycle. If an article needs a change after it is live, whether that is a correction or a different angle, that is a standard revision through your portal.
Will an article ever give food safety or allergen advice?
No. Articles are researched and written around topics like operations, delivery logistics and the business side of running a kitchen, never food safety, allergen or licensing guidance. We are not a food safety consultant or a licensing authority, and every claim in an article either has a real cited source or does not appear at all.
What does the AI Engine actually do for a kitchen?
On The Pass and Head Chef, the AI Engine picks up incoming inquiries the moment they arrive, whether that is a catering request, a commissary tour request, or a general question about one of your brands, and responds immediately. It can answer questions about menus, delivery areas and availability, hold a conversation with a prospect, and book a facility tour directly onto your calendar, all without someone on your team stopping mid-shift to reply.
Can the AI Engine tell a customer about allergens?
No. It never gives food safety, allergen or nutrition advice under any circumstance. The moment a conversation touches any of that, it hands the customer to a person on your team rather than guessing at an answer. We build and manage the website and its automation; we are not a food safety consultant, and the AI Engine is built to respect that boundary every time.
Does the AI Engine work across all our brands at once?
Yes. It is trained on every brand, menu and facility detail you provide at onboarding, so it can answer a question about any of your virtual brands or units without you configuring a separate assistant for each one. When you add a new brand, its menu and details are added to what the AI Engine already knows as part of that revision.
Which channels does the AI receptionist answer on?
On The Pass and Head Chef it answers the chat widget on your own site, inbound inquiries from your forms, and text messages. Business text messaging in the United States needs carrier registration, A2P 10DLC, which we file for you, with carrier fees passed through at cost. You review every script before launch, and AI usage is billed monthly in arrears at what our providers charge us, which is why The Pass is priced as a monthly fee plus usage.