The starting point
The street food prep commissary relied on a plain email link for commissary kitchen tours. Messages turned up with no shared format and rarely enough detail to reply in one attempt.
Commissary kitchens
First messages worth answering for commissary kitchen tours
Day to day with commissary kitchen tours, first messages now carry everything needed to choose a follow-up.
Where the kitchen started
Before the build, in the client's terms.
What it was costing them
For commissary kitchen tours, staff spent their first reply asking for information that should have arrived with the inquiry. Under pressure, that extra step became an overnight delay.
What we built
A structured form now captures production type, equipment needs and preferred hours. Staff notifications arrive in one consistent layout with the inquiry type flagged, and the sender sees that the next step is a facility tour discussion with the kitchen manager.
On the ticket
- 01Purpose-specific fields
- 02Readable notifications
- 03Clear response expectations
The build clock
10 working days after content approval, including staff review and handover.
- Day 0
Content approved
The client signs off the copy and facts. The build clock starts here.
- Build
Built and wired
Purpose-specific fields, Readable notifications, Clear response expectations.
- Review
Staff review
The people who answer these inquiries test it before anyone outside sees it.
- Day 10
Handover
Live, handed over, and on the monthly plan from here.
What changed
Day to day with commissary kitchen tours, first messages now carry everything needed to choose a follow-up.
From the clientCS-01
“One message about commissary kitchen tours now carries what three used to. The difference shows up every morning.”
Street food prep commissary, Savannah, Georgia
Questions about this build
How long did this build take?
10 working days after content approval, including staff review and handover. The clock started once the client approved the content, so the time went on building and reviewing rather than waiting for copy.
Which plan includes inquiries routed into your crm?
The Line, The Pass and Head Chef. The first plan that carries it is The Line at $117 a month, and the $647 build fee is invoiced only after launch.
Can this be added to a site we already run with you?
Yes. On a live site this is a revision, not a new project: 5 revisions a month are included on every plan, each completed within 2 to 5 working days, and extra ones are $20 each.
Who is the client?
A street food prep commissary in Savannah, Georgia, 15 staff. The business is described by type and region on purpose, and the quote is from Leah Abbott, commissary administrator, published with permission.
Want this fixed on your site
A live walk-through of the site you would get, on your screen, in about 30 minutes. Plans from $117 a month, the $647 build fee invoiced after launch, live in 7 days.
Or email hello@kitchenwebstudio.com and a person replies within one working day.