The starting point
Whether someone was starting fresh or following up on commissary kitchen tours, the site gave them the identical form to complete.
Commissary kitchens
Existing commissary kitchen tours conversations stay findable
Day to day with commissary kitchen tours, new business and ongoing conversations sort themselves before staff get involved. Customers with a history are no longer processed as strangers.
Where the kitchen started
Before the build, in the client's terms.
What it was costing them
For commissary kitchen tours, follow-ups arrived dressed as new business. Staff matched names to old threads before anyone could address the actual question.
What we built
A clearly labeled follow-up path now asks for a reference where one exists, plus the question itself. New requests keep their own route, collecting production type, equipment needs and preferred hours, and the two message types arrive under different subjects.
On the ticket
- 01Existing-request contact route
- 02Optional reference field
- 03Separate email subjects
- 04New-inquiry form
The build clock
10 working days after content approval, including staff review and handover.
- Day 0
Content approved
The client signs off the copy and facts. The build clock starts here.
- Build
Built and wired
Existing-request contact route, Optional reference field, Separate email subjects, New-inquiry form.
- Review
Staff review
The people who answer these inquiries test it before anyone outside sees it.
- Day 10
Handover
Live, handed over, and on the monthly plan from here.
What changed
Day to day with commissary kitchen tours, new business and ongoing conversations sort themselves before staff get involved. Customers with a history are no longer processed as strangers.
From the clientCS-17
“Asking an existing commissary kitchen tours contact to re-introduce themselves was always faintly insulting. The separate path fixed it.”
Bakery production kitchen for hire, Newark, Delaware
Questions about this build
How long did this build take?
10 working days after content approval, including staff review and handover. The clock started once the client approved the content, so the time went on building and reviewing rather than waiting for copy.
Which plan includes inquiries routed into your crm?
The Line, The Pass and Head Chef. The first plan that carries it is The Line at $117 a month, and the $647 build fee is invoiced only after launch.
Can this be added to a site we already run with you?
Yes. On a live site this is a revision, not a new project: 5 revisions a month are included on every plan, each completed within 2 to 5 working days, and extra ones are $20 each.
Who is the client?
A bakery production kitchen for hire in Newark, Delaware, 18 staff. The business is described by type and region on purpose, and the quote is from Roger Bollinger, membership coordinator, published with permission.
Want this fixed on your site
A live walk-through of the site you would get, on your screen, in about 30 minutes. Plans from $117 a month, the $647 build fee invoiced after launch, live in 7 days.
Or email hello@kitchenwebstudio.com and a person replies within one working day.