The starting point
A single shared mailbox caught every commissary kitchen tours inquiry. Several staff dipped in when they could, and ownership of any given message was invisible.
Catering kitchens
Ending the relay race in commissary kitchen tours handling
For commissary kitchen tours, the 'I thought you had it' conversation has been designed out. Each inquiry shows its owner, its status and its fallback, and anyone covering can see all three.
Where the kitchen started
Before the build, in the client's terms.
What it was costing them
Day to day with commissary kitchen tours, replies duplicated while neighbors went unanswered. Absence cover meant reconstructing each thread's history before daring to respond.
What we built
The intake workflow now gathers production type, equipment needs and preferred hours, assigns a named owner to each request and keeps a simple status for follow-up. A designated backup picks up anything whose primary contact is away.
On the ticket
- 01Assignment rules
- 02Follow-up status
- 03Backup owner
- 04Internal request summary
The build clock
20 working days after content approval, including staff review and handover.
- Day 0
Content approved
The client signs off the copy and facts. The build clock starts here.
- Build
Built and wired
Assignment rules, Follow-up status, Backup owner, Internal request summary.
- Review
Staff review
The people who answer these inquiries test it before anyone outside sees it.
- Day 20
Handover
Live, handed over, and on the monthly plan from here.
What changed
For commissary kitchen tours, the 'I thought you had it' conversation has been designed out. Each inquiry shows its owner, its status and its fallback, and anyone covering can see all three.
From the clientCS-07
“I can open the commissary kitchen tours queue and see who owns what. That was impossible to say six months ago.”
Small-batch production kitchen, Tulsa, Oklahoma
Questions about this build
How long did this build take?
20 working days after content approval, including staff review and handover. The clock started once the client approved the content, so the time went on building and reviewing rather than waiting for copy.
Which plan includes inquiries routed into your crm?
The Line, The Pass and Head Chef. The first plan that carries it is The Line at $117 a month, and the $647 build fee is invoiced only after launch.
Can this be added to a site we already run with you?
Yes. On a live site this is a revision, not a new project: 5 revisions a month are included on every plan, each completed within 2 to 5 working days, and extra ones are $20 each.
Who is the client?
A small-batch production kitchen in Tulsa, Oklahoma, 18 staff. The business is described by type and region on purpose, and the quote is from Sudha Singhania, member services lead, published with permission.
Want this fixed on your site
A live walk-through of the site you would get, on your screen, in about 30 minutes. Plans from $117 a month, the $647 build fee invoiced after launch, live in 7 days.
Or email hello@kitchenwebstudio.com and a person replies within one working day.